FX Trading Hub / App support
Here to help.
App questions, privacy requests, and the steps
to remove your information from the right place.
Android package: com.fxtradinghub.appUpdated 27 October 2026
01 / THE STUDIORequest deletion
from Fx Trading Hub.
To request deletion of information held by the studio, such as a support message or project inquiry, email us using the link below. No app login is required.
Request data deletion ↗Opens an email draft to la21deals@gmail.com. Review and send it from your email app.
What to include
The email address used to contact us and a description of the information you want deleted. Please do not send a password, ID document, full account number, or financial details.
What happens next
We may verify that the request belongs to you. We will assess it, delete information we no longer need to keep, and explain any information retained for a legal obligation, an active agreement, or a dispute. We respond within the time required by applicable law; there is no promised fixed deletion period for records held by another provider.
02 / YOUR DEVICERemove local
Android app data.
The app may store protected sign-in credentials, WebView cookies and website data, cached content, and temporary images on your phone.
- Open Android Settings and go to Apps.
- Select FX Trading Hub, then Storage or Storage & cache.
- Choose Clear data or Clear storage and confirm. Device labels may differ.
- You can also uninstall the app if you no longer want to use it. Remove any copies of images you separately saved outside the app if desired.
“Clear cache” alone is not the same as “Clear data.” It may leave cookies or protected credentials in place. Clearing storage can sign you out and reset local preferences. It does not close a trading account or delete data already uploaded to a provider.
To revoke camera permission, go to the app’s Permissions in Android settings. Device biometric enrollment is managed by Android, separately from this app.
03 / TRADING & VERIFICATION RECORDS
Your Fortrade account
has its own provider.
FX Trading Hub does not operate a separate trading-account database. If you registered through the embedded platform, request account closure or deletion through the relevant Fortrade entity’s account support or privacy contact. This applies to your account profile, financial history, uploaded documents, and verification records.
Use the official account support channel, or the links below to locate the entity serving you. Ask for account closure and deletion of personal information, and ask which records must be kept and for how long. Financial and identity-verification records may need to be retained under applicable law.
External websites. The studio cannot complete account closure or erase data in Fortrade’s or Sumsub’s systems. You can email us if you need help identifying the appropriate request route.